Cancellation policy — Describe under what conditions customers can cancel subscriptions or reservations.
How long does buyer protection last and how can I initiate a return/refund?
It lasts 15 days from the moment you confirm receipt of your item.
Any item with the label “Buyer protection” on its detail page is covered, with the exception of:
- Items that you have damaged yourself
- Personalised and custom-made items
- Perishable items (such as flowers)
- Items unsuitable for return due to hygiene or health reasons.